GTBank: Fast Track Solution

Guaranty Trust Bank plc is a foremost Nigerian financial institution with vast business outlays spanning Anglophone/Francophone, West Africa, East Africa and the United Kingdom.

Open Website

Challenge

The bank's method of funds withdrawal from customers' account using slips was prone to errors and low rate of transactions turnaround.

Solution

A Branch Banking solution which created a Fast Track Service Lane in the banking halls, enabling GTBank customers use their cards for both cash withdrawals and cash deposits.

Results

Significantly improved transactions turnaround for walk-in customers who wish to do cash withdrawal and deposit transactions. Security is also improved as customer identification nolonger rely only on the Teller personnel.

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